At FreeVoice, we strive to provide efficient and reliable shipping for all our customers. Below is an outline of our shipping process:
Processing Time:
- Orders are processed within 1-2 business days after the payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates and Delivery Times:
- Standard Shipping: Delivery within 3-7 business days depending on your location.
- Express Shipping: Delivery within 1-3 business days at an additional cost.
- Shipping rates are calculated at checkout based on your location and preferred shipping method.
Tracking:
Once your order is shipped, you will receive a tracking number via email to monitor your delivery progress.
International Shipping:
Currently, we only ship within South Africa. For inquiries about international shipping, please contact us at support@freevoice.co.za.
Shipping Delays:
Please note that shipping times may be affected by factors outside our control, such as carrier delays or unforeseen circumstances. If you experience any delays, please contact us, and we will assist in tracking your shipment.
Privacy Policy
FreeVoice is committed to safeguarding your privacy and ensuring that your personal information is protected. Below is an outline of how we collect, use, and protect your data:
Information We Collect:
- Personal details: Name, email address, phone number, and billing/shipping addresses.
- Payment details: Credit/debit card information for processing transactions.
- Usage data: Information about how you interact with our website, such as IP address, browser type, and pages visited.
How We Use Your Information:
- To process and deliver your orders.
- To communicate with you about your order, promotions, or customer support inquiries.
- To improve your experience on our website through analytics and user feedback.
Third-Party Services:
We only share your data with trusted third-party providers that assist with payment processing, shipping, and website functionality. We ensure that all third parties comply with the necessary privacy standards.
Data Security:
We implement robust security measures to protect your personal data. However, no online system is 100% secure, and we cannot guarantee absolute security.
Your Rights:
You have the right to access, modify, or delete your personal data at any time. To exercise these rights, please contact us at info@freevoice.co.za.